Thank you for your interest in Trooper America! We have compiled a list of commonly asked Questions and FAQs below to help with your issue:
Where can I order a pair of Trooper America shoes?
Our iconic and patented shoes can be ordered on our website (you're in the right place!). We can’t wait to see which pair you get!
Do you have a size chart?
Yes! Please click the Size Guide button on any product page.
If I'm in-between sizes, what size should I order?
If you are in-between sizes (like a 5.5 or 9.5), most customers found that sizing down works best for them.
What are your US shipping options?
-Standard Shipping (4-7 business days estimated in-transit once processed)
-Hawaii/Alaska Shipping (4-7 business days estimated in-transit once processed)
-Express Shipping (1-4 business days estimated in-transit once processed)
Do you ship worldwide?
Yes! We ship to around the world via DHL Express Worldwide (1-6 business days estimated delivery once processed).
Please note that PO Box and remote shipping addresses are not permitted. Additionally, the customer is responsible for any customs duties/taxes, if applicable.
For more information, see our Shipping Policy.
How can I get featured on your Instagram page? (@TrooperAmericaShoes)
Great question! For a chance to get featured on our Instagram page, show us your Trooper America style by wearing our shoes in your post, and tagging us at @TrooperAmericaShoes and #TrooperAmerica
If I order 2 bandana pairs, do I get free sandals?
Add 2 bandana pairs to your cart (or USD $80+ of products) for your order to be eligible for Free Sandals. Depending on availability, we will try to match one of your shoe sizes. The Free Sandals will be shown on the checkout page.
If I order 3 bandana pairs or more, do I get a free backpack?
Add 3 bandana pairs to your cart (or USD $120+ of products) for your order to be eligible for a Free Backpack. The Free Backpack will be shown on the checkout page.
What are the links to your social media pages?
Will I get a Tracking Number after I order?
When your package is shipped, you should receive an email with your Tracking Number.
Do you offer refunds and returns?
Yes! We offer a 30 day refund policy from the date the order was placed. Please note that there are a few contingencies, like the products being unworn and in their original conditional. For our full Refund Policy, please click here.
I just wanted to say I LOVE your shoes!
Thank you! Be sure to tag us on Instagram wearing your Trooper America shoes!
Still have questions? No problem! Feel free to contact us either through post or email. Please note that due to the high volume of email requests, it may take 24-48 hours for a customer service representative to reply.