United States Shipping
- 2-6 business days estimated in-transit
DHL Express Worldwide
- 1-6 days estimated delivery
- PO Box and remote shipping addresses are not permitted
DDP – Delivered Duties Paid – Import duties & taxes are collected and paid upon checkout.
- 2-3 weeks estimated delivery
DDU – Delivered Duties Unpaid – Import duties & taxes are collected and paid by the customer upon delivery of goods. Customer assumes responsibility of any applicable fees.
Processing Time: Please allow 1-3 business days for your order to be processed and shipped from our distribution center.
In-Transit Estimate: Our estimated in-transit time and/or estimated delivery time begins when your order has been shipped, and does not include our standard processing time of up to 3 business days. Business days do not include Saturdays, Sundays and US Holidays.
Out of Stock Items: If your order includes multiple items and one (or multiple) of the items is out of stock: we will first try to contact you, in most cases. If we are not able to contact you, we will ship the rest of your order, issuing a refund to your original form of payment for the item(s) that are not in stock.
Reserved Rights Regarding Shipping: Trooper America reserves the right to require customers to use an "ordinary" shipping address in cases where we are unable to verify the shipping address provided.
Additionally, Trooper America reserves the right to cancel orders from customers at any time.
Trooper America is not responsible for stolen/lost/late packages, packages sent to the wrong address, or refunding/replacing packages in these cases. Please ensure all information is correct before placing an order.
Trooper America is not responsible for any packages once they have been received by the shipping carrier.
International orders that are returned to sender (such as from customers refusing to pay the applicable import duties or from an incorrect shipping address) will be refunded upon delivery, less the original shipping cost. Additionally, please note that there will be a $15 restocking fee.
The free US shipping promotion (when you buy $65+ of products) only applies to one order; subsequent and post-purchase orders are not included.
The free sandals promotion (when you buy $80+ of products) only applies to one order; subsequent and post-purchase orders are not included. The size given is based on availability.
The free bucket hat promotion (when you buy $120+ of products) only applies to one order; subsequent and post-purchase orders are not included. The size given is based on availability.
Upon placing an order on our website, you are accepting and agreeing to the above policies.
If your issues and/or questions have not been answered here, please let our customer service team know and we'll be happy to help!