Refund policy

RETURNS & REFUNDS

We accept returns within 30 days of the date the order was placed.

Original shipping fees, handling charges, and delivery insurance fees are not refunded on the return.

Products must be returned unworn, in their original condition and with the original shoe box/packaging.

Replacements/Exchanges
Please note that we do not offer replacements or exchanges.

Cancellations/Modifications
Please note that we do not accept cancellations or order modifications.

Stolen/Lost Packages
Please note that we are not responsible if your package was stolen or lost, or if you entered an incorrect shipping address. Please ensure all information is correct before submitting your order.

Please note that the customer must pay for the product(s) to be shipped back to us. We highly recommend using a traceable shipping method.

If your package returns to our distribution center by the carrier due to delivery difficulty (such as from an incorrect shipping address), we will refund your order (less the original shipping fees) once your package arrives at our distribution center.

Once your return is received and inspected, we will notify you via email if your return is accepted or declined. Please allow 1-4 business days for this process.

If your return is accepted, your refund will be processed and applied to the original method of payment.

Note that most refunds can take 2-3 weeks to appear on your bank account. 

If a chargeback occurs with your order, the order is no longer eligible for a refund.

If you order meets the above criteria and you would like to request a return, please email our customer service team and we would be more than happy to assist you. Our customer service team can be reached at info@trooperamerica.com.

Unless otherwise stated, wholesale orders are non-refundable and do not include free gifts and/or free shipping.

Upon placing an order on our website, you are accepting and agreeing to the above policies.